Privacy Policy
At KALLEXA L.L.C (“Kallexa”, “Company”, “we”, “our”, “us”),committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the General Data Protection Regulation (GDPR).
By using our website https://kallexa.com (the “Site”) or our services, you agree to the practices described in this Privacy Policy.
1. Who we are?
KALLEXA L.L.C. is a company registered in the Republic of Kosovo.
Our registered office address is: Vëllezrit Gërvalla , Llamella 1 ,nr.31, Ferizaj, Republic of Kosovo
Company Registration Number: 812350544
2. What data do we collect?
We may collect and process the following categories of personal data:
Contact Information – name, email address, phone number, business details.
Business Information – details you provide about your company and outsourcing needs.
Technical Data – IP address, browser type, operating system, and site usage data (through cookies/analytics).
Communications – records of emails, messages, or enquiries sent to us.
We do not collect special category data (e.g. health, religion, political beliefs) unless you voluntarily provide it.
3. How we use your data
We use your personal data to:
Respond to your enquiries and provide our Services.
Match your business with appropriate outsourcing solutions.
Maintain business records and internal administration.
Improve and personalise our Site and Services.
Comply with legal obligations.
We will only use your personal data where we have a lawful basis, such as:
Consent – where you have agreed (e.g. subscribing to updates).
Contract – where processing is necessary to provide our Services.
Legal obligation – where required by law.
Legitimate interests – where processing is necessary for our business purposes, provided your rights are not overridden.
4. Sharing your data
We may share your data with:
Service providers – who support our IT, hosting, analytics, or communications systems.
Legal authorities – if required by law or to protect our rights.
We do not sell or rent your personal data to third parties.
5. International Transfers
If we transfer personal data outside the European Economic Area (EEA), we will ensure that appropriate safeguards are in place to protect it. These safeguards may include adequacy regulations/decisions issued by the European Commission, or the use of standard contractual clauses approved under applicable data protection law.
By using our Site or Services and providing us with your personal data, you acknowledge that such transfers may occur in accordance with this Privacy Policy and applicable law.
6. Data Retention
We keep personal data only as long as necessary to fulfil the purposes outlined in this Policy, or as required by law:
Enquiries and correspondence: up to 2 years from initial submission.
Business records: 10 years from submission for legal and accounting purposes if you are based in the EU.
7. Data Retention
We keep personal data only as long as necessary to fulfil the purposes outlined in this Policy, or as required by law:
Enquiries and correspondence: up to 2 years from initial submission.
Business records: 10 years from submission for legal and accounting purposes if you are based in the EU.
8. Children’s Privacy
Our Services are intended for use by individuals aged 18 and over. We do not knowingly collect or process personal data from children under 18:
If you are under 18, you must not use our Site or provide us with personal information.
If we become aware that we have inadvertently collected data from someone under 18, we will take steps to delete it promptly.
Parents or guardians who believe their child may have provided us with personal information should contact us at info@kallexa.com.
9. Cookies and Tracking Technology
Our Site uses cookies and similar technologies to enhance your browsing experience and analyse traffic.
10. Security
We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or destruction. These measures include:
Secured servers located in facilities with physical and network safeguards.
Encryption of personal data both in transit (e.g. TLS/SSL) and at rest, using industry-standard protocols.
Access controls ensuring that only authorised personnel can access personal data, supported by authentication and role-based permissions.
Monitoring and testing of systems to identify and address vulnerabilities, with regular reviews and updates.
Incident response processes to detect, investigate, and respond to any suspected security events.
However, no system or method of transmission over the internet can be guaranteed to be 100% secure. While we work to protect personal data, we cannot ensure or warrant its absolute security.
11. Updates to this Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Last Updated” date.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: info@kallexa.com
Address: Rr. Vëllezrit Gërvalla , Llamella 1 ,nr.31, Ferizaj, Republic of Kosovo